Continuing to set the standard for customer service

Following judging of the 2018 Australian Achiever Awards for Australia’s Security Industry ‐ Electronic Security category, Pacific Security Group have again achieved an impressive  score of 99.05%* for a high level of customer relations and service. This is an outstanding result at a level very few achieve and shows that our customer service approach is one of the highest standards within the industry.

  • Time Related Service – phone calls/appointments/delivery 97.00%
  • Client Needs – is the customer getting/given what they want 100.00%
  • Care and Attention – all dealings handled with expected care 100.00%
  • Value – does customer satisfaction outweigh the cost 100.00%
  • Attitude – politeness/friendliness/handling problems 100.00%
  • Communication – clarity/courtesy 98.86%
  • Referral – word of mouth recommendation 97.92%
  • Overall Perception – consistency/standard of work/presentation 99.07%


“This is an outstanding achievement by all staff, and we appreciate every effort they all make.” said Kylie Butchard, Director of Pacific Security Group.

This high score makes PSG the 2018 Queensland State Winner for this category for the forth year running.  Let’s celebrate!



Call us today and experience our award-winning service for yourself.

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