The judging process for the 2020 Australian Achiever Awards for Australia’s Security Industry – Electronic Services Category was completed in May. This award focuses on customer service with results over 80% being regarded as “exceptional customer service”.
Pacific Security Group scored 95.13% and was awarded Queensland State Winner for this category. Making it their 6th consecutive win for the state.
Customer feedback highlighted that the Company’s strengths are “Communication, Honesty & Consistent Accurate Advice”
Now into its twenty‐third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers in the past 12 months. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever received from Pacific Security Group clients are:
- Time Relates Service – phone calls, appointments, delivery 96%
- Client Needs – is the customer getting / given what they asked for 100%
- Care & Attention – all dealings handled with expected care 95%
- Value – does customer satisfaction outweigh the cost 100%
- Attitude – politeness, friendliness, handling problems 90%
- Communication – clarity, and courtesy 94%
- Referral – word of mouth recommendation 95%
- Overall Perception – consistency, standard of work and presentation 92%
“They are very good at what they do. They start with very detailed quotes and invoices and always give options to let me decide which direction I want to go. When I started in my position, they came out and sat down with me to give me a full overview of the system and the workings of it. I am impressed that they are always happy to spend the time needed, and also encourage me to do proper training on the system. I always get a phone call if they are going to be late, and sometimes they offer to come early. They were aware of how busy I was when I first took the job, and waited until things settled down a bit before jumping into all the work. They are also aware of current budget restrictions, and while they will point things out that need doing, they totally understand when we are not able to go ahead at that time. In these situations, they send me a quote to add to the future budget”.
“I would not go anywhere else. The Pacific Security Group team are extremely professional and provide good old-fashioned service with great follow up. They give honest, consistent and accurate advice. If something cannot happen, they always let me know. I highly recommend them, and do so by telling people if they need security, they are the guys to go to”.
“When I contacted them for a quote to install cameras, I had a quote back that afternoon, and all cameras were fully installed in under a week. I received a very good deal very promptly. And when one of the cables was not working, they replaced it straight away. They deliver what they promise, and always follow up to ensure everything is working. I am happy with the product, the work they have done, and the service I received. I have had them install equipment in several properties over the years, and I have always been very happy”.
Previous Years Ratings