2021 Australian Achiever Awards Winner

The judging process for the 2021 Australian Achiever Awards for Australia’s Security Industry – Electronic Security category was completed 17th May.

Pacific Security Group scored 96.82% and was awarded QLD State Winner for this category.

Now into its twenty-fourth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that the business is healthy, worthy of praise and increased custom.

 

The award system focuses on eight criteria, each score separately namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all business who have achieved awards status over the last few years can be viewed at www.achiever.com.au

2021 Australian Achiever Awards Winner.

Some of the comments Australian Achiever received from Pacific Security Group clients are:

“Pacific Security Group is professional and quick to respond to service requests. The service technicians are happy to come on-site on short notice. They deliver on their promises and go above and beyond the normal level of customer service. Overall they have exceeded my expectations”

“I was so impressed with Pacific Security Group. I was not treated as a number and instead really felt valued. I will use them again.”

“They perform all the security at night and understand and are flexible to our needs. They beat quotes from competitors, and have provided better service and support compared to our initial contractor. Their communications options are plentiful, which helped me to understand how the systems work. They provide relevant information to suit our needs and have been awesome for us.”

2020 Australian Achiever Awards Winner

Big achievement as QLD Winners, the judging process for the 2020 Australian Achiever Awards for Australia’s Security Industry – Electronic Services Category was completed in May. This award focuses on customer service with results over 80% being regarded as “exceptional customer service”.

Pacific Security Group scored 95.13% and was awarded Queensland State Winner for this category. Making it their 6th consecutive win for the state.

Customer feedback highlighted that the Company’s strengths are “Communication, Honesty & Consistent Accurate Advice”

Now into its twenty‐third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers in the past 12 months. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian Achiever received from Pacific Security Group clients are:

  • Time Relates Service – phone calls, appointments, delivery     96%
  • Client Needs – is the customer getting / given what they asked for     100%
  • Care & Attention – all dealings handled with expected care     95%
  • Value – does customer satisfaction outweigh the cost     100%
  • Attitude – politeness, friendliness, handling problems     90%
  • Communication – clarity, and courtesy     94%
  • Referral – word of mouth recommendation     95%
  • Overall Perception – consistency, standard of work and presentation     92%
2020 Australian Achiever Awards Winner.

“They are very good at what they do. They start with very detailed quotes and invoices and always give options to let me decide which direction I want to go. When I started in my position, they came out and sat down with me to give me a full overview of the system and the workings of it. I am impressed that they are always happy to spend the time needed, and also encourage me to do proper training on the system. I always get a phone call if they are going to be late, and sometimes they offer to come early. They were aware of how busy I was when I first took the job, and waited until things settled down a bit before jumping into all the work. They are also aware of current budget restrictions, and while they will point things out that need doing, they totally understand when we are not able to go ahead at that time. In these situations, they send me a quote to add to the future budget”.

“I would not go anywhere else. The Pacific Security Group team are extremely professional and provide good old-fashioned service with great follow up. They give honest, consistent and accurate advice. If something cannot happen, they always let me know. I highly recommend them, and do so by telling people if they need security, they are the guys to go to”.

“When I contacted them for a quote to install cameras, I had a quote back that afternoon, and all cameras were fully installed in under a week. I received a very good deal very promptly. And when one of the cables was not working, they replaced it straight away. They deliver what they promise, and always follow up to ensure everything is working. I am happy with the product, the work they have done, and the service I received. I have had them install equipment in several properties over the years, and I have always been very happy”.

Previous Years Ratings

2015 97.35%
2016 93.22%
2017 97.88%
2018 99.05%
2019 96.08%
2020 95.13%

2019 Australian Achiever Awards Winner

Pacific Security Group has done it again for the Australian Achiever Award.

Winning the 2019 Title for Excellence in Customer Service for the Electronic Security Industry in Queensland via the Australian Achievers Awards

This is our fifth year of entry and our fifth consecutive win for the Australian Achiever Awards, boasting another high-performance result of 96% customer satisfaction. Our customers felt this year we excelled in our communication, fast response to alarms, customer service, and ongoing support. When asked for improvement ideas there were no suggestions received. No rest for our team though, we are only as good as our last point of contact, so for the team here at PSG, it’s back to work in providing you with genuine guidance, fair price, and friendly support.

I wish to thank everyone who works with Pacific Security Group for their valuable time & effort in creating a great team environment. Every day we face challenges in all departments and not one member in our team has ever let us down. You all go the extra mile when needed. To my Technicians in the field and my Admin Support Teams in the Office; your support is outstanding. These awards are a testament to your hard work and dedication. I am very grateful to be working with you and proud of what we have created together.

Director Kylie Butchard

2019 Australian Achiever Awards Winner.

Some of the comments received by our customers who participated in this survey were:

“The staff at Pacific Security Group are great. When I see the technicians, they are always well presented and dressed nicely. They communicate well, are very responsive and do an excellent job.”

“Pacific Security Group provides exceptional customer service. They are prompt to follow up on any enquiry I have for them and always give precise answers. Their promptness in following up when the alarm activates is excellent. They are always great to deal with.”

“They are a very professional outfit and good at what they do. They are always on time and have been consistently great to deal with. I have been impressed with the alarms and monitoring.”

“The team have excellent communication skills and explain everything really clearly. Tracy has been awesome. Overall, I have been very pleased with them; they are just a great company to deal with.”

 

Time Related Service – phone calls / appointments / deliver 95.00%
Client Needs – is the customer getting/ given what they want 95.00%
Care and Attention – all dealings handled with expected care 95.00%
Value – does customer satisfaction outweigh the cost 96.67%
Attitude – politeness / friendliness / handling problems 97.78%
Communication – clarity / courtesy 95.45%
Referral – word of mouth recommendation 94.79%
Overall Perception – consistency / standard of work / presentation 96.76%

 

We are proud to be the Australian Achiever Award Winner. Contact us or call us for information about security.

2018 Australian Achiever Awards Winner

Kudos to Pacific Security Group for winning the Australian Achiever Awards.

The judging process for the 2018 Australian Achiever Awards for Australia’s Security Industry – Electronic Security category was completed on 3rd May.

Pacific Security Group scored a phenomenal 99.05% for customer satisfaction and was awarded as Queensland State Winner for this category.

Now into its twenty-first year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that the business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each score separately namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all business who have achieved awards status over the last few years can be viewed at www.achiever.com.au

Having Prompt response to queries, Meeting needs, and Customer service as their strengths, here is the analysis of the score across customer and trade references:

  • Time Relates Service – phone calls, appointments, delivery     97%
  • Client Needs – is the customer getting / given what they asked for     100%
  • Care & Attention – all dealings handled with expected care     100%
  • Value – does customer satisfaction outweigh the cost     100%
  • Attitude – politeness, friendliness, handling problems     100%
  • Communication – clarity, and courtesy     98.86%
  • Referral – word of mouth recommendation     97.92%
  • Overall Perception – consistency, standard of work and presentation     99.07%
2018 Australian Achiever Awards Winner.

Some of the comments Australian Achiever received from Pacific Security Group clients are: 

“They are very professional, and also have a friendly, personal approach. I really like that they always respond to emails and queries promptly.”

“We really like Pacific Security Group and their service. Their team are always very helpful and willing to help. They answer any questions we have in a very clear and concise way.”

“The Pacific Security Group are outstanding, consistently going above and beyond. They have always gone the extra mile for us giving us one hundred percent.”

2017 Australian Achiever Awards Winner

It’s just getting to become a habit as Pacific Security Group, has once more hailed victor at the 2017 Australian Achiever Awards claiming its three-peat.

The judging process for the 2017 Australian Achiever Awards for Australia’s Security Industry – Electronic Security category was completed on 9th May.

Pacific Security Group scored an exceptional score of 97.88% for customer satisfaction and was awarded as Queensland State Winner for this category.

Now into its twentieth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that the business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each score separately namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all business who have achieved awards status over the last few years can be viewed at www.achiever.com.au

2017 Australian Achiever Awards Winner.

Some of the comments Australian Achiever received from Pacific Security Group clients are:

“The team at Pacific Security Group really go out of their way to provide the best service possible. They are so polite and friendly while painting professionalism. We have never had an issue, but I’m sure if we encountered one, they would resolve it as soon as possible, as that is the kind of company they are.”

“Just over a year ago we were using another supplier, and we were so unhappy and discouraged. But then we made the switch to Pacific Security Group, and they made the transition easy. They are excellent to deal with; their communication skills are outstanding, and they go above and beyond – their customer service is second to none. They also offer good value for money and are consistent across the board.”

“We love them. They are very open and honest, especially when quoting. They don’t try to oversell you things that are not really needed. We have had nothing but a positive experience.”

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1300 859 141

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Office Hours:
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Service Bookings & Enquiry:
1300 859 141

Postal: PO Box 613 Redbank Plains QLD 4301

Branch: Building 7 / 22 Magnolia Drive Brookwater QLD 4300

Branch: Anderson Street Fortitude Valley QLD 4006

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Based on 74 reviews
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