Support
At Pacific Security Group, we pride ourselves on offering world-class support for our entire range of security services. Submit a service request below or consult our range of user manuals.
Support
At Pacific Security Group, we pride ourselves on offering world-class support for our entire range of security services. Submit a service request below or consult our range of user manuals.
Service Request
Downloadable Manuals
Please see below for our range of downloadable manuals.
Alarm Manuals
Bosch 880 Users Manual
Bosch 2000 User Manual
Bosch 6000 User Manual
Bosch Sol 16 User Manual
Bosch Sol 16+ User Manual
Bosch Sol 16i User Manual
Bosch Sol 64 User Manual
Bosch Sol 488 User Manual
Bosch Sol 840 User Manual
Bosch Sol 844 User Manual
Bosch Sol 862 User Manual
Bosch Ultima User Manual
C & K 236i User Manual
Challanger V8 - User Manual
Concept 2000 User Manual
Concept 3000 & 4000 User Manual
Crow Runner User Manual
DSC Alexor User Manual
DSC Impassa User Manual
DSC PC1565 Users Manual
DSC PC1616 User Manual
DSC PC1864 User Manual
Hills ComNav User Manual
Hills DL100 User Manual
Hills DL250 User Manual
Hills LED Code Pad - User Manual
Hills NX LCD Code Pad User Manual
Hills Reliance User Manual
Hills TouchNav Keypad User Manual
MyAlarm IFob Control Smart Device App User Guide
Ness R8 User Manual
NX4 User Manual
NX8 User Manual
NX12 User Manual
NX16 User Manual
Paradox Digiplex 848 User Manual
Paradox MG5050PCB User Manual
Paradox Spectra LCD User Manual
CCTV Manuals & Apps
DAHUA Security Smartveiw NVR
AHR Manual
NUUO - Remove a User Guide
V3 HIKVISION NVR USER MANUAL
NUUO Footage Removal Guide
NUUO Mainconsole Quick Operation Guide
Tutis+ 4,8,16 Zone DVR User Manual
V4 HIKVISION User Manual
HDR7812 & 9812 Manual
Contact Us 1300 859 141
Enquire Now
Head Office:
1300 859 141
24/7 Control Room:
1300 859 141 Option 1
Office Hours:
Monday to Friday 8am to 4.30pm
Service Bookings & Enquiry:
1300 859 141
Postal: PO Box 613 Redbank Plains QLD 4301
Branch: Building 7 / 22 Magnolia Drive Brookwater QLD 4300
Branch: Anderson Street Fortitude Valley QLD 4006
Google Rating
5.0
Based on 77 reviews
Pacific Security Group - Security Systems
5.0
Elena K
08:32 22 Dec 21
We had CCTV cameras and sensors installed in our townhouse by Pacific Security Group today.We are more than happy with whole process from getting very efficient quote, friendly and helpful admin ladies, Sue in particular and installation by MattDefinitely would recommend to anyone as no job is too big or too small, our was small but we got outstanding service from start to finish.Efficient, punctual, professional and value for money, don’t hesitate to use Pacific Group.
Moey Al
05:52 12 Oct 21
Pacific Security installed our CCTV and Alarm system in our Commercial premises. We feel safe knowing that our business has back to base monitoring and we can remote view into our cameras from anywhere and anytime we like.The customer service and follow up support has been exceptional. Thanks again.
Michelle Bovis
06:48 27 Sep 21
We had our security cameras installed today by Andrew and Nick and they did an amazing job. Very professional and they were great with explaining how the cameras work and the software that goes along with it. From the first phone call to book the quote, through to the install, the service by the ladies in the office and Andrew and Nick, was second to none. I would definitely recommend Pacific Security to everyone.
Barbara Galeano
01:28 27 Sep 21
I couldn't fault the service from Pacific Security. We had a security system installed in our home and from the beginning through to the installation it was a pleasure doing business with Pacific. A big thank you to Karen, Sue and in particular Matt the installer.
Leanne Barsby
01:46 01 Sep 21
Matt was fantastic - He went that extra mile to get the job done with the alarm camera installation and it was greatly appreciated. Well Done and Thank you
GARY JONES
01:08 14 Aug 21
As a new Resident Manager at a large lifestyle complex, I can highly recommend Pacific Security Group for planning & installation of CCTV systems in Body Corporate complexes.Kylie and Andrew were very understanding of my lack of relevant knowledge of security systems and their consultative process not only helped me get up to speed but has resulted in a cost effective and technically elegant solution.Andrew particularly went above and beyond with his extensive electrician experience to assist with many non-cctv systems I have in place that were presenting issues.Post sales support has been excellent and the security system is functioning without fault and easy to use. The BC Committee are very satisfied!
Tang Songyuan
01:41 26 Jul 21
Many thx to Kylie, Andrew & the team for helping our body corp complex by installing the cctv system. Andrew was very skillfull and promt throughout the quote and install process. The team helped us many times with after service questions. When we ran out of warranty he offered to talk us through on the phone with troubleshooting without charging any service fee. We strongly recommend PSG for CCTV service!
Kevin Hatchett
05:46 25 Jul 21
We engaged pacific security to install CCTV commercial grade cameras in block of appartments in woolongabbaThey went above and beyond service on phone and and time was never problemWhen they say commit to a time and date they always turn up
Ronald Pelino
06:30 20 Jul 21
Just had our home alarm and cctv system installed by Pacific Security and would have no issue recommending them due to the ease dealing with them from initial contact to quote and installation. Andrew patiently answered questions on the two occasions he visited us when we requested for a quote and variation. Matt who completed the installation arrived on time was courteous, organised completed task within time frames and explained how to operate the systems and answered all questions I had. I have no doubt their after sales service will be just as good. And if not they certainly know I will be providing a feedback and review update. Great job!
Ehsan Marandi
09:14 09 Jun 21
I had a new store opening in west end and had the pleasure to deal with the pacific security team. They provided a security package for my business which included CCTV an alarm system and alarm monitoring. It's been 2 months now since the install has been completed and I'm absolutely happy with the equipment and customer service. Highly recommended for anyone that's looking for a high quality security company that cares about customer service.best regards ,Cali Tobacconist West End
Ken Broad
22:34 05 Jun 21
Sue the receptionist that looked after me was very present, nothing was too much trouble, and quick with responses. When I got my 6 cameras installed they did such a good job and the system worked soo well that I got another 2 more a week later. I would definitely recommended Pacific Security Group to anyone who is looking for security cameras.
sam 1981
08:06 27 May 21
Great customer service and price from these guys. We expanded our restaurant and Pacific Security Group installed a Bosch alarm system with back to base monitoring. We also upgraded our cctv system to an Ip Dahua nvr with 8x 8MP cameras. The install went very smooth with no surprises.
Weiye Zhang
07:49 24 May 21
Just had our CCTV and alarm system done today. Thank you Andrew and Matthew! Very professtional and considerate. The service is excellent! Will definitely introduce them to friends.
Reny M
23:24 21 May 21
We had our home security installed by Pacific Security. They attended site and installed within 2 days. We are very happy with the service, equipment and back up support. Thanks again.
Michael A
03:40 27 Apr 21
Andrew and his team have gone above and beyond to provide a product and install that is of the utmost quality. Furthermore, Andrew's dedication to his business means you will get direct access to someone that actually cares. The after sales service is unparalleled in any industry and I have reecommended that Andrew complete all security works on my strata block.
Real Convenience
04:51 13 Apr 21
Pacific security upgraded our old CCTV and alarm system with Hik-Vision and BOSCH Alarm. Turn around on time from quote to installation was quick and hassle free. The Customer service was very good from first call to installation team.
Emb Exc
03:27 12 Mar 21
Attended our worksite within 24hours and resolved technical issues without any internet outages
Pam O'Hare
23:48 24 Jan 21
After a nearby attempted break-in, we went to Pacific Security for advice (as had many of our neighbours). Great customer service. They took time to understand our needs and to assess how best to protect our property. Our Hik vision CCTV security alarm system can be set easily from our phones, using a remote control, or the slimline and compact control panel installed on the wall. The Bosch Alarm and back to base monitoring provide extra peace of mind. Highly recommend Pacific Security if you want a security system tailored to your needs and budget.
Megan McGrath
21:38 21 Jan 21
Our Plant hire business has used Pacific Security Group for all our security installations & maintenance.They have enabled all our Australian based sites to be linked & centrally managed. Andrew has a friendly & patient manner when training Us the 'everyday' operations of our very complex system.They have always been quick to respond & thorough when completing any works.They always extend exceptional customer service & for this we highly recommend them.
Megan Gebuys
07:08 21 Jan 21
Pacific Security was prompt in attendance and in providing us with a quote for our Brisbane Storage company - BumbleBox.Andrew was very professional when answering all our questions & gave helpful advice on how we could achieve the results we wanted.Highly recommend Pacific Security Group.
Wesley Yen
20:39 11 Jan 21
We had CCTV and security system installed by Andrew and his team a month ago. Andrew and Patrick were professional and took their time to show us how the system works. Highly recommended.
Michael Tanner
11:00 10 Jan 21
Great service. Firstly I spoke with Tammy who was lovely to deal with then Leon who came and installed the system was hard-working, knowledgeable and friendly. Would highly recommend.
BP BEENLEIGH
01:21 20 Dec 20
Pacific Security Group has installed 16x 8MP Dahua ip cameras in our brisbane site. The installation was delivered on time and within hours that suited our business. Andrew & Patrick were very helpful and answered all questions throughout the process. The price was competitive and customer service was exceptional.
C Bloke
07:23 19 Dec 20
Good service. Leon who came and installed the system was hard-working, knowledgeable and friendly. Would recommend.
Rod Bales
03:12 10 Dec 20
I really think these guys are pretty good. It is a tough thing to pick a company to install CCTV - so many options. We chose Pacific Security because they answered our questions, responded quickly and seemed to listen to what we said. Kylie in particular always seemed to understand and went out of her way to be helpful. Andrew and Pat seem to have done a great job with the installation. I am happy to recommend.
Martin Culwick
02:23 09 Dec 20
An excellent service from all concerned. We spoke to Kylie, Sue and Tracy who were all very helpful in assisting with our questions and requirements when selecting the system. Leon assessed the premises and answered our final questions regarding upgrading to our new system. (In particular regarding the NBN.) After selecting and purchasing our system, Leon returned to install it. The installation was smooth and there were no problems in setting it up which included apps for our phones.
Kiara morrice
04:11 24 Nov 20
Pacific Security Group has recently installed a new 7 camera Dahua IP system at our commercial Body Corporate premises in Brisbane. This allows myself as an onsite manager and active Brisbane property manager the peace of mind that our Body Corporate apartment complex is secure 24/7. The team at PSG were professional and easy to deal with from start to finish, informing us of all necessary upgrades to ensure we have the most up to date security system.
KGVC Residence
06:34 17 Nov 20
Pacific Security Group are managing our 4 x 32 channel NVR's and our access control in our BMS facility. They always attend promptly when required. Their customer service is excellent. We will continue to work with Pacific Secutiry in the future.
ZhaoRebecca
04:21 07 Nov 20
Andrew is very friendly and professional , came on time, answer all my questions. The ladies in office are very nice and helpful. Will recommend them definitely.
Venessa Lorenzo
02:14 05 Nov 20
The boys were fantastic!Came out and did the job and also made sure I was happy with the placement of the cameras, showed me how to used them and the system.They were polite and a pleasure to have in my home. Would definitely use them again and recommend others to do the same.Thankyou pacific security group!
Kurt Burrows
22:40 01 Nov 20
The service this group delivered was first class. They were timely to action all items and easy to work with.They did not try to upsell products and services that didn't fit the job requirements and had a great deal of knowledge about the products they sourced. They were very well priced and the finished job was very clean and tidy and fitting with the clinical environment it was built for. Highly recommend.
VanillaVvV
11:45 23 Oct 20
The staff at Pacific Security Group helped immensely with choice, setup and installation, of my new monitored CCTV and Alarm systems. Their customer service was amazing and highly recommend.
Alicia Jayne
06:20 21 Oct 20
I highly recommend Pacific Security Group. Amazing customer service and support throughout the whole process from getting quotes, organising a time and day for installation (even on very short notice, they managed to fit me in only 2 days later) and the whole installation process was impeccable. The quality of the products are amazing, being 6 Dahua Cameras, setup on mobile phone. Andrew and Pat completed the whole installation process, tidying up and providing training on how the whole system works. Couldn’t fault the service or support whatsoever. I’m very thankful and highly impressed. Also a huge thank you to Kylie who is the owner of PSG. Amazing!!!
Ree Lister
04:09 02 Oct 20
I highly recommend Pacific Security Group for all your security needs.Like to say a huge thank you to the wonderful ladies in the office Diane, Kylie and Sue you have all gone above and beyond to make sure I feel secure again in my own home. The reassurance you ladies have given me since the home invasion the kind words you gave me, the calls, just to see how I am doing?! I truly appreciate it. You ladies sure do have my back and I thank you for that ☺️.Andrew was the technician that came to the premises to install the system. I found him easy to understand and he walked me through everything to do with the cameras and the set up of it all. 😁Thank you everyone who I have dealt with from the Pacific Security Group. Your help is muchly appreciated through the last several months. 😁😁😁
Ruhiya Mihrshahi
03:49 22 Sep 20
Pacific Security was prompt in attendance and giving us a quote. Andrew and Pat completed the installation , training and tidy up after the job. We went with Hik Vision cameras, for which they quoted a very reasonable price. We highly recommend Pacific Security for any security system installation.
Michelle Weir
00:01 15 Sep 20
Very professional with a very competetive price. Leon was an awesome technician who did a great job and went that extra mile to make sure everything looked good and gave clear instructions on the use of the system. Would highly recommend.
viorel zahn
11:24 08 Sep 20
Ive been a customer of Pacific Security for over 13 years and their customer service just keeps getting better. I moved my alarm & back to base monitoring over from ADT and havent looked back. I get a phone call from a real person for all my alarm events. I get to control if they send a patrol to check on my home. If I miss their call they send me an SMS as a back up & I can control my alarm with my mobile phone. These guys are the real deal. They know their game. If you want good support and old fashioned service dont look anywhere else.
Patrick Smitka
07:10 24 Aug 20
Great Service from the Brisbane team. The price was very competitive for our alarm system as well as CCTV and security alarm monitoring. They also have excellent follow up service.
BP CLONTARF GAURANITAI
09:07 03 Aug 20
Pacific Security installed 12 Hikvision commercial grade cameras at our brisbane site. They positioned the cctv security system and equipment to the exact positions that we requested. Clear training and follow up service was provided. We will continue to use Pacific Security at our next commercial site.
DodgyBrosInc
11:25 31 Jul 20
Had previously posted on hipages looking for a security camera installation. Mr Andrew attended the next day with a headful of knowledge, and it was my dealing with him that sealed my choosing Pacific, installing a 5 camera set up/NVR.I decided I might as well use the 3 spare spots the NVR had, Mr Andrew popped out again, went thru my options, and was soon back to do the installation.Very knowledgeable, professional, and great at clipping zip ties.Highly recommend Pacific Security Group.
Ben dcyis by Christensen
07:07 27 Jul 20
We have been using Pacific Security for both our commercial and residential properties for a number of years. We have had extensive cctv security systems installed in both premises and can not speak highly enough about Andrew’s work ethic, fair pricing, prompt and great service. You have found the right company for the job if you engage Pacific Security. 10 out of 10.
Peter Li
05:36 05 Jun 20
Andrew from Pacific Security Group is a great technician to install new cameras and upgrade our current old CCTV system, we are now in the new era, well done, thanks Andrew for the great job. Highly recommended!
Simon Woolley
06:23 08 May 20
Great team! Great service! Great value! Pacific Security installed 25x IP commercial grade cameras at our Brisbane distribution centre in April 2020.From the moment the team arrived on site to do the quote, through to the detail of camera placement right up to planning & executing the install Pacific Security were great! Excellent communication throughout meant that we could plan their work around our daily operations without down time or impact to our business.- Simon WoolleyQLD Distribution Centre ManagerFrucor Suntory Australia
Richard Nicholls
23:36 15 Mar 20
Pacific Security Group installed commercial 4k IP cameras in our storage facility. The Quote was clear, competitive and the equipment was quality, There were no hidden costs and the installation was efficient and delivered on time.
Karen Vohland
21:39 12 Feb 20
Pacific Security provided us with great service and a competitive price on security cameras. Kylie, Andrew and their team worked around the clock to complete the work without interrupting our flow of business. They were always contactable and have assisted us with on going training. We are extremely happy and grateful for their expertise providing us with our security needs.
Andrew Sanger
05:11 16 Jan 20
Cant go past Pacific Security Group. the service Andrew & Kylie gave us , was second to none. Are always professional, but they have this personal touch that you don't get else where. willing to go beyond and then further. totally recommend PSG. thank you Andrew & Kylie
Pranay Parekh
01:19 10 Dec 19
I had some work done by Pacific Security Group recently and am thrilled with their service, expertise and professionalism. Andrew has gone above and beyond his duty to ensure my installation was 100% perfect and exactly as per specification. Kylie has also been a pleasure to work with and I can't wait to get the rest of my security upgrades with Pacific Security Group.
Harry K
08:24 18 Nov 19
i got an Alarm with back to base monitoring and a Hik Vision door bell installed the price compared to others in the area was the cheapest Andrew who came out and installed it was just so helpful and very professional, they obviously know what their doing and what they are talking about! I am very thankful and pleased! I love it!
Ben Anderson
20:50 06 Nov 19
Pacific Security deserve their 5 stars. They are very well-priced, extremely good service, communication and follow-ups. Their pricing was very competitive compared to 2 other quotes we sourced for a body corporate job, despite still using the best materials and high quality workmanship. Best of all they are willing to tailor and work within your needs no matter how big or small the job. Highly recommended to anybody needing CCTV sourced and installed.
Tiina Grönroos
08:40 16 Oct 19
Amazing customer service and attentive and caring staff! We had our business setup with back to base monitoring. Kylie was exceptional with organising the change over from the previous company who we were not happy with.We also opted to have 8x cameras and access control. The installation was delivered on time and the technicians took the time to explain how to use the system.
Gaye Kalpus
10:27 15 Aug 19
A 5 STAR review for a top class professional company.I was originally with another company that didn’t give me the support I needed in my business, I then found Kylie & Pacific Security. From start to finish it’s all about the Client, what you need, where it should go at the best price available.The on site technician has been amazing & open to ideas & been very flexible.I have both Business & home set up now & never felt more safe & secure, a job done by professionals from start to finish with follow up as well, unheard of these days.Well done Kylie & team, Thankyou.
zhidan li
07:44 06 Aug 19
I got in contact with Pacific Security Group to assist with our existing Body Corporate CCTV system. They helped resolve past technical issues and provided higher quality equipment and customer service. The job was well priced and completed on time.We now have our other complex serviced by them.
Vanessa pennisi
04:39 22 Jul 19
Kylie and Diana were very helpful in assisting with organising the installation.We got a hikvision cctv system for our restaurant in pacific fair. Easy to use app and the installers were very helpful in explaining how to use the system.Highly recommend Pacific security group.
Vitchaya Hasitawet
07:07 21 Jul 19
Great products, reliable servicesPacific security group has done security cameras for all my business across Gold Coast and ToowoombaThey look after you after installation too, whenever I needed instructions, they always were there helping me.I highly recommend Pacific Security Group for you
Karen Kiddey
11:00 05 Jul 19
I was wanting to get CCTV installed in our home and after reading other reviews for Pacific Security I thought I’d give them a shot. I was not disappointed. Right from the first phonecall to get a quote I found the customer service first class. These guys certainly went out of their way to give us a wonderful experience. I want to call out Andrew, what a top bloke, he was so thorough with installation and went the extra mile to ensure we were completely satisfied. Very genuine company to deal with, which was a pleasant surprise. Highly recommend.
Drew Watkinson
00:29 03 Jul 19
very happy with the service and well priced. Andrew was more than happy and committed to coming back to ensure everything was working as we expected and taking the time to show us how everything worked. very professional and tidy installation and no surprises along the way. very happy with the outcome.
Kela Shahu
06:07 25 Jun 19
Thanks pacific security for the home alarm/cctv installation. The service was professional and prompt. They attended on time and the installation was neat and tidy. Great job thank you.
Tricia McGrath
08:08 19 Jun 19
Thank you so much to Andrew who fixed a previous security camera installation mess up for me today. It is now functioning properly and I'm pretty happy about it.
Jimmy Sirisomephone
03:41 18 Jun 19
I'm a restaurant business owner and was a previous customer with another provider which I was unhappy with. I was recommended to Pacific Security from a friend which they offered superior equipment, better pricing, guaranteed workmanship and customer service. I also got my home fitted out with alarm and cctv and feel much happier now.
Jason Sullivan
10:15 28 May 19
I would like to thank Kylie and the team at Pacific Security Group for their prompt attendance and service in response to our security problem in our street. We got an alarm with back to base monitoring and a 4 channel camera system. Andrew and Ben were exceptional and went the extra mile in taking care with the installation in our home.The training and setup we received was clear and simple.Thanks again Pacific.
Damon Tran
11:36 11 May 19
Pacific Security Group installed our new security system in our first new home and to work with mobile devices came in very handy, very reliable LOVE IT. Thank you!
Jarrod Holter
23:17 05 May 19
As a sole parent with my privacy and at times, security compromised, choosing the Professional Services of the Pacific Security Group was always going to be the case.Kylie's dedication and service to her clients, taking the time in explaining and fully detailing all security options makes her an Industry Leader.I have had a CCTV and Security System installed in my home and I couldn't be happier. I have the confidence and peace of mind now that "I won't need to look over my shoulder or have eyes in the back of my head". Kylie understood and empathized with my concern and acted in a sound professional way to tailor a solution to my needs that now gives me the confidence and surety that I am well secure.For anyone concerned about personal and property security, the Pacific Security Group should be your first and only choice for a security solution.Word of mouth is the best form of advertising and I will be a walking billboard for Pacific Security Group - An amazing company with uncompromising core values and beliefs at the centre and forefront of their business.For the professional services, knowledge and advice that both Kylie, Andrew and the crew from Pacific Security Group provided, thank you.
Zain Chams
07:50 03 May 19
Lovely people! Kylie was amazing in explaining everything, answering questions and supporting us. Andrew came down and was exemplary and efficient in his work with setting up top quality cameras for us. Loved the work and would definitely recommend to anyone!
Tanya Kemp
21:55 24 Feb 19
A very big thank you for the wonderful service I've received from this company. I would recommend them 100% to anyone who would have a security system installed in there house or work place. I was very happy with the service from Andrew & Kylie
Darren Atkins
19:40 27 Nov 18
Highly recommend Pacific Security Group. We have had 16 CCTV cameras installed with no fuss!! Very professional and a great price too compared to the other quotes we had.Thanks Kylie 👍
Alexei Kouleshov
07:11 25 Sep 18
Very happy with CCTV installation provided by Pacific Security Group for our office. Friendly team and easy to deal with.
Wayne Kershaw
07:17 02 Aug 18
Gday the name is wayne and my wife and I needed some security cameras and also an intercom.These needed to be audio visual and the only people that could give us a rock solid quote was pacific security group. Andrew,our technition, gave us the best system at a resonable rate and enjoyed us with much more than we had anticipated for the price. I therefore would recommend pacific security group our full recommendation for any security work that you may need done. Remember that a picture is worth a thousand words and with audio that makes it even more valuable. Many thanx again to andrew and his team supporting him. Well done Pacific Security Group.
peter .Biedermann
10:36 30 Jul 18
I had a 4 camera CCTV security system installed. The owner personally came out personally sugested the best place to install them to give maximum security coverage. After the system was installed he also came out to persanally set-up the system and explain operational capabilities. I am very pleased with the professional service, cost and quick installation of my system. I would only ever recommend Pacific Security Group.
Darren Sampson
05:36 05 Oct 16
Our CCTV installation went without a hitch. The install was neater than we expected. There was a problem with the Hard Drive and Paul replaced it the same day out of hours. We were very impressed with the level of service we received.
Linda Grams
21:10 19 Jun 16
Highly recommended. The team are friendly, polite, efficient and supply quality products and workmanship. After sales service cant be faulted either. Great team!!
Alan Liew
04:09 09 Sep 15
Kylie and her team at Pacific Security Group are friendly and efficient. We have been using the services from them since 2007 when we install our home alarm system in our first house. We recently got the Team at Pacific Security Group to install our home alarm at our new house and the experience with them is great as predicted. We recently had some issue with random act from teenager and Kylie is helpful in helping us out with security materials. Highly recommended!
