Secure greater peace of mind
Imagine you are at work, on holiday, in a restaurant or at the cinemas. Your alarm goes into activation. You view your cameras but cannot see any activity. Do you relax? Or do you still feel a little uneasy? What if your cameras did not pick up the event from a blind spot? If your alarm continues to activate, you will need to attend the site. Once you’re at the site, how do you feel? Do you want to walk into an active break and enter?
Using our security monitoring Brisbane service, you can take out all the ‘what ifs’ and have a full team supporting you during an event. Connecting your alarm to a Grade A1 monitored control room adds an extra dimension to your safety.
PSG Security Monitoring Brisbane
With coverage 24/7, 365 days a year, you can feel comfortable knowing your site is being monitored by a dedicated team of security professionals with our Grade A1 Back-to-Base security monitoring Brisbane service. We partner with you to monitor your alarm system. We can also provide monitoring backup support to commercial CCTV systems. If you are unsure about your alarm event or cannot view your cameras, let our team send a patrolman to check on the situation. They are trained in what to look for and how to approach the situation.
Choose from our no lock in contract rate or opt in for further monthly savings on a 12, 24 or 36 month contract. We guarantee you will be happy with our service, and offer a two (2) month probation period on all contracts. If you’re not happy with our service in the first two months, you’re not locked into your contract.
Contact Us
Capable and Experienced
- GRADE A1 – The most reliable and highly secured level of monitoring within Australia.
- National residential and commercial applications.
- Live operator, text messages and/or email notifications.
- 4G & IP Capabilities – We can accommodate your NBN upgrades.
- Capable of monitoring for Burglar, Fire, Medical & Duress.
- Alarm response by active patrols closest to your local area.
- Automated alarm reports can be emailed directly to you for free.
- View your alarm reporting live with PSG Connect.
The benefits of having your site monitored by us
If you are regularly away from home or your business, the more robust your security setup needs to be and the more a professionally monitored system makes sense. The more you are away, the more opportunities criminals have to break in.
With a professionally monitored system, we are able to act and notify you of any
alarm activations without any delay. If an alarm is triggered, the alert is transmitted to monitors at our control room – also known as back-to-base. The security personnel surveilling your property will call you (a verification call) to check if the alarm is triggered by mistake. We have the ability to dispatch security guards and contact the authorities on your behalf to further investigate, should the need arise (and ensure they are only called for a true event and not a false alarm which can unfortunately be costly).
An alarm event signals back to base via an all-in-one 4G module that comes all-
inclusive with a sim card and monitoring. The alarm has a 12-24hr backup battery. You are not reliant upon your internet or mains power for this communication pathway making it a more secure solution.
You may also be able to obtain a percentage (%) discount from your insurer for
having your premises electronically monitored by us and use this saving towards
the cost of your monitoring services.
Currently self-monitoring? If your alarm system is activated and your are self-
monitoring, the next step is totally up to you. Let us take the guesswork and
unease out of an alarm event. We can send a patrolman on your behalf and/or
call police for a confirmed break and enter. Why take the risk of a missed
notification. Relax, let us manage the stress for you.
Self-monitoring your alarm system
For different reasons you may decide to self-monitor your premises. Both
company-monitored and self-monitored security systems work by transmitting an alarm triggered event, whether that be via an alarm system or camera system, on which it can be viewed and actioned. The key difference is where this information is transmitted and how it is transmitted. A self-monitoring alarm system is one that you’re responsible for keeping an eye on and responding to during an alarm event. Depending on your alarm model type, the alarm event is sent via your internet (router) or via a mobile sim card. It is imperative you have your alarm panel and internet router backed up by a UPS (uninterrupted power supply) so in the event of a power fail, the alarm can still communicate to your phone.
When one of the alarms on a self-monitored security system is triggered, it will send you an alert, usually transmitted to your mobile device: be it a smartphone or tablet. You can then view the information through an app on
your mobile device. The security alert can be in real-time. You are in control of what happens next.
Check out our article on Self-monitoring versus Back to Base Monitoring to see the pros and cons each and help you choose what’s right for you.
Access Live Monitoring with PSG Connect
As part of our Back to Base Monitoring service, we give you the added peace of mind of having full access to view your alarm reporting, live from the control room at your convenience.
If you haven’t been provided your credentials, or have misplaced them, simply contact us via email or call 1300 859 141 and one of our friendly team members will be happy to assist you.
Already an existing Back-to-Base Monitoring client?
Login to PSG Connect to view your alarm reporting live.
Contact us today about Back to Base Monitoring for your business or home and secure more peace of mind. We’re here to help
We’re here to help
Call our friendly team or we’ll call you
Our experienced team is happy to answer all of your questions. We’ll call you no later than the next business day to discuss your security needs.
Send us an enquiry online
Send us an email discussing your needs and we’ll get back to you the next business day.
Book a 100% free, no obligation site inspection
Ready to explore a customised solution for your home or business? We’ll visit your site and work with you to identify your specific needs and risks.
Request a Callback
Ask us how you can obtain a free upgrade to an active deterrent camera.
Enquire Now
Ask us how you can obtain a free upgrade to an active deterrent camera.
Book a 100% free, no obligation site inspection
Call our friendly team or we’ll call you
Our experienced team is happy to answer all of your questions. We’ll call you no later than the next business day to discuss your security needs.
Request a Callback
Ask us how you can obtain a free upgrade to an active deterrent camera.
Send us an enquiry online
Send us an email discussing your needs and we’ll get back to you the next business day.
Enquire Now
Ask us how you can obtain a free upgrade to an active deterrent camera.
Book a 100% free, no obligation site inspection
Ready to explore a customised solution for your home or business? We’ll visit your site and work with you to identify your specific needs and risks.
Book Now
Book a 100% free, no obligation site inspection
Frequently Asked Questions
What should I look for in a security monitoring service in Brisbane?
Consider the factors such as the company’s reputation, the Grading of the monitoring station, the technology they use, its response time, and the level of customer service they provide.
It’s also important to ensure they offer 24/7 monitoring and have a proven track record in handling security incidents effectively.
Can security monitoring systems in Brisbane be customised to my needs?
Absolutely! A good security monitoring service in Brisbane should be able to tailor their systems to suit your specific needs. Whether you’re looking to secure a residential property or large commercial premises, there should be a solution that fits your requirements.
What is security monitoring in Brisbane?
Security monitoring in Brisbane involves the use of advanced technology systems to keep an eye on your property 24/7. This service can include CCTV surveillance, alarm surveillance, and access control surveillance, ensuring that your home or business is protected at all times.
Monitoring can be conducted by our Grade A1 control room, the highest grading within Australia. Grade A1 requires the security establishment to meet strict guidelines on the physical location and security of the monitoring premise, the response times of the operators and redundancy support with phone systems and receivers. Alarm events can be actioned for medical assistance, fire assistance, burglar events and duress. This depends on the type of devices you have installed on your premise. This service comes with a monthly fee which in turn can save a % discount on some insurance policies. When an event is triggered, an operator will act as per your call plan. If no key holders are available, a patrolman or emergency services can be called on your behalf.
An alternative solution to Back to Base Monitoring is Self-Monitoring. The end user can action an access control, alarm or CCTV event from a notification on their phone app. This requires internet at the site and WIFI on the phone. It also requires an end user to monitor for these alerts and action themselves in the case of an event.
Why do I need security monitoring in Brisbane?
Brisbane, like any major city, can be prone to incidents of theft, burglary, or other security breaches. Having a security monitoring system in place provides peace of mind knowing that your property is being watched over, even when you’re not there. It acts as a deterrent for potential intruders and ensures a rapid response if an incident does occur. Deterring the perpetrator is the first response to defend your property and personal protection. The longer you can keep them outside, making it harder to gain entry, the likely they will move onto another site with easier access and escape pathways. Monitoring ensures someone is keeping an eye over a vacant property 24/7.
How does back-to-base security monitoring work in Brisbane?
Back-to-base security monitoring means that your security system is connected to a professional monitoring centre. If an alarm is triggered, the centre is immediately notified. The trained staff can then assess the situation, contact the necessary authorities, and take appropriate action based on your personal preferences. This provides an extra layer of protection for your property and peace of mind so you can go about your day.
